Shipment processing time
All orders made before 2:00 p.m. are processed within 3 business days. Orders are not shipped on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates- up to 5 total items
US- Free
Canada and Mexico- $19.50-45 USD
All others- $27-57 USD.
Please contact us for shipping rates for orders over 5 items.
We offer USPS Ground Advantage for US destinations. If expedited shipping is desired, contact us and we will give good faith effort to accommodate your request.
Delivery time for USPS Ground Advantage is 2-6 days;
USPS Priority delivery time is 1-3 days.
For International orders, we offer USPS or DHL.
USPS delivery time is usually 7-15 days for International orders, and DHL delivery time is usually 2-8 days.
USPS can incur delays, so please take this into account when choosing your shipping method.
Delivery delays can occasionally occur, even with DHL shipping, so please refer to your tracking number to locate your package en route..
Order confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we will confirm that it is in stock and available for immediate shipment. Due to the handmade nature of the WAVE chinrests, occasionally we will not have an item in stock and will have to manufacture it for your order. In the case of substantial delays due to manufacturing, we will contact you to inform you of this. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If the Shipment Confirmation has not arrived in a timely fashion, check your spam or junk folders to see if it has landed there.
Customs, Duties and Taxes
WAVE Chinrest is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
WAVE Chinrest is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us so that we might initiate a claim.
Please save all packaging materials and damaged goods for claim purposes.
Returns Policy
Please refer to Returns and Refunds for the pertinent information.